Bob's Resume

Bob is an artificial intelligence chatbot that resides on your hotel website. Bob’s primary function is to automate the answering of your customer questions 365/24/7 leading to reduced human contact saving you time and money.

 

Bob is compatible with Facebook messenger and has learnt to answer over 38,000 questions to date.

 

Bob also has the ability to facilitate a transaction and payment within the bot window, driving conversation in a safe and secure booking environment.

 

Bob can be customised to match your brand and offers access to comprehensive data that can be used for operational & marketing purposes to improve your guest experience.

Bob

Hotel Booking Assistant

Contact

Bob's Resume

Career Objective

  • To save you time and money by answering all your guests questions on your behalf

  • To make you money by completing bookings instantly and accepting payments securely

Personal Details

  • Born in July 2019 in Auckland, New Zealand

  • Native English speaker and learning other languages, including Mandarin

  • No physical address, lives on your website

Qualifications

  • Achieved a Fernmark licence from the NZ Government with only 300 companies having received this support and status in New Zealand

  • Met the requirements to fully interface with the Facebook environment. Is the only AI chatbot with a booking engine inside the Facebook platform while also working in the Facebook messenger service

  • Selected to be part of the Microsoft Highway to 100 Unicorn Emerge X program 2021. This selection was across all industries and 16 countries

Skills

  • Photographic memory - recalls all your property information, features and policies

  • Always learning - Bob uses every interaction to ensure he is better next time

  • Understands when to delegate - will handover a chat to human colleague as needed

  • Works well with others - integrates with your PMS and CRS

Availability

  • Available 24/7, doesn't sleep or take breaks

  • Works across phones, tablets, and desktop

  • Resides on the hotels' website, welcoming every visitor.

Training

  • Trained by experienced professionals from the hospitality and IT industries.

  • Educated in customer service, artificial intelligence, conversation design, software development and revenue management. 

© 2021 Myma Digital Limited,

trading as Book Me Bob ®

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