Empowering hotels to create a customer experience that delights
Reach out to visitors proactively using gentle but effective nudges
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Engage prospective guests across multiple communication channels
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Personalization with awareness of first-time and return website visitors
Grow your business with Book Me Bob
Instant replies
Book Me Bob Chatbot works 24/7 and responds to all of your online enquiries instantly, and encourages customers to make a booking.
Staff wellness
Reduce stress of your staff by letting the Chatbot answer online enquiries on your website & social media, leaving staff to spend more time looking after the guests.
Always learning AI
Book Me Bob Chatbot is continuously retrained with new data from multiple accommodation providers, making it smarter with every new question asked by the guest.
Hospitality language
Book Me Bob team is made up of 90% hospitality professionals. We've been there, and have put in all of our collective experience, building and training the best Chatbot for our hospitality colleagues.
How Book Me Bob works on your digital channels
Meet your customers where they are
Book Me Bob Chatbot engages, nurtures, converts and supports your customers across the most commonly used messaging channels. This includes your website, Google Maps, Facebook Messenger, Instagram, and WeChat.
Suggest the most suited rooms, personalised for every search
Book Me Bob Chatbot guides visitors to the rooms they are likely interested in, helping them find and book what they want more efficiently.
This drives more direct conversion for the property!
Clear handoff to staff with Live Chat capabilities
Book Me Bob ensures there’s a seamless handoff when a human touch is necessary, flagging agents when to step in.
Your team can focus on leads and unique questions, while the Book Me Bob AI takes care of the rest.
Automated ticket routing
When a customer sends a request for an event/ conference enquiries, add-on's or booking changes, Book Me Bob automatically creates a ticket based on the guest enquiry, and then routes the request to the right person on your team for actioning.
Make sense of it all with actionable insights
Analyze, monitor and act based on what your guests need.
The Book Me Bob dashboard provides unique insights for Revenue Managers, Operations, Digital Marketing leaders as well the property General Manager.
Book Me Bob has delivered—increasing direct conversion on the chatbot and our website.
Data capture and ingestion are instrumental in our mission to create the best client journeys possible. The technology is very
fast and the AI machine learning is amazing as it strengthens our digital brand experience.
We are always moving—developing and tailoring this product to meet our needs.
The client support is on point, always.
Robert Marusi
Turtle Bay Resort
Having a limited team on board during the pre-opening phase Brit assisted as the first port of call for enquiries on our website, allowing visitors to gain answers instantly, no matter the time of the day. The team at Book Me Bob worked with us to ensure the bot was fully customised to the needs of our website, design, and brand."
Clinton Farley
The Hotel Britomart
The AI chatbot by Book Me Bob for hotels is a much needed piece of AI innovation for our industry. Great to see all features and benefits that come with it. Cheers to David and the team for leading the way!
Sojurn Apartment Hotel
Wellington, New Zealand
Setting up Book Me Bob was really simple. Using the AI chatbot has definitely helped answer many of the common questions guests normally ask by email or phone
Jetpark Hotel
Rotorua, New Zealand
What hotelier's are saying
Ready to learn more?
Sign-up today, and let Book Me Bob Chatbot start engaging every visitor on your website and save you time.
If you want to learn more, chat with us and we’ll be happy to organise a demo for you.
Resources to learn more about AI Chatbots
How accommodation providers are benefiting from Book Me Bob Chatbot
Learn from the the data insights captured by the AI chatbot Book Me Bob from two hotels in two different Australian states.
What is conversational marketing and why your property needs it now!
Conversational marketing engages potential guests in dialogue-driven, personalized experiences at a one-on-one level. It enables properties to gain unique insights whilst building relationships and creating authentic guest experiences.
How AI improves the guest experience and boosts revenue
More businesses than ever are adopting new technology to enhance the customer experience. Hospitality in particular is set to benefit from these innovations. The prime example of this is chatbots.
Generalist platform or specialised industry solution: Which Chatbot is right for your property?
Chatbots are powered by AI and integrate with your hotel’s digital channels to handle guest queries, while cutting down on overheads. Sounds great, right? But how to choose the right chatbot solution for your property?
6 things to consider when choosing the best chatbot for your hotel
As part of Highway to a 100 Unicorns initiative, watch Lathika Pai - Country Head, Venture Capital & Private Equity Partnerships, Microsoft, in an interview with David Thompson - Co-Founder & CEO, Book Me Bob, New Zealand. Book Me Bob is one of the EmergeX winners of the Highway to a 100 Unicorns Program.