Empowering hotels to create a customer experience that delights
Reach out to visitors proactively using gentle but effective nudges
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Engage prospective guests across multiple communication channels
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Personalization with awareness of first-time and return website visitors
Grow your margins with Book Me Bob
More direct bookings
Book Me Bob Chatbot works 24/7 and responds to all of your online enquiries instantly, and encourages customers to book direct.
Staff wellness
Reduce the stress on your staff by letting the Chatbot answer online enquiries on your website & social media, leaving staff to spend more time looking after the guests.
Actionable insights
Unique insights for Revenue Managers, Operations, Digital Marketing leaders as well the property General Manager, based on 1000's data points, summarised in easy to consume dashboard.
Hospitality language
Book Me Bob team is made up of 90% hospitality professionals. We've been there, and have put in all of our collective experience, building and training the best Chatbot for our hospitality colleagues.
How Book Me Bob works on your digital channels
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Meet your customers where they are
Book Me Bob Chatbot engages, nurtures, converts, and supports your customers across the most commonly used messaging channels. This includes your website, Google Maps, Facebook Messenger, Instagram, WhatsApp, and WeChat.
Suggest the most suited rooms, personalised for every search
Book Me Bob Chatbot guides visitors to the rooms they are likely interested in, helping them find and book what they want more efficiently.
This drives more direct conversion for the property!
Clear handoff to staff with Live Chat capabilities
Book Me Bob ensures there’s a seamless handoff when a human touch is necessary, flagging agents when to step in.
Your team can focus on leads and unique questions, while the Book Me Bob AI takes care of the rest.
Automated ticket routing
When a customer sends a request for an event/ conference enquiries, add-on's or booking changes, Book Me Bob automatically creates a ticket based on the guest enquiry, and then routes the request to the right person on your team for actioning.
Make sense of it all with actionable insights
Analyze, monitor and act based on what your guests need.
The Book Me Bob dashboard provides unique insights for Revenue Managers, Operations, Digital Marketing leaders as well the property General Manager.
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